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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tommy Miskelly

August 7, 2025

5  out of  5
rating by Tommy Miskelly
"See Jennifer at State Farm. She not only solved my issue but increased opportunities with addition of saving my extended family thousands on better insurance premiums. Thank you Jennifer!"
We responded:
"Thank you for your review! We appreciate your business and we are thankful Jennifer was able to help you and your family! "
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Miadeon McIntyre

August 4, 2025

5  out of  5
rating by Miadeon McIntyre
"The service Ken Jones office provided was absolutely amazing. Jennifer took her time and made sure I got the best rates. They were very informative and most of all saved me over $300 per month on my home and auto insurance. I will definitely be referring them to my friends and family."
We responded:
"Thank you for your review! We are so happy to have you with us and thankful to have had the opportunity to be able to help! "
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Lance Moore

August 4, 2025

5  out of  5
rating by Lance Moore
"Jennifer was amazing. She took care of everything and made buying insurance easy!"
We responded:
"Thank you for your review! We are excited to have you with us and thankful Jennifer was able to make everything easy! "
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Reed Carpenter

August 1, 2025

5  out of  5
rating by Reed Carpenter
"Marcy was very helpful!"
We responded:
"Thank you for your review! We love having Marcy on our team and thankful she was able to help you! "
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Judy Blaine

July 22, 2025

5  out of  5
rating by Judy Blaine
"Marcy Ellis is simply wonderful to work with making my "New Customer" experience delightful! She is so knowledgeable, professional and kind. I had plenty of questions since I was bundling my Auto and Home Owners; she answered each one. Plus, shared ways to help me get discounts from State Farm, like setting up Safe & Save on my State Farm App. Thank you, Marcy!"
We responded:
"Thank you for your review! We are thankful to have Marcy on our team and we are thankful she was able to assist you. We are excited to have you with us! "
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Tonya K

July 17, 2025

5  out of  5
rating by Tonya K
"Very satisfied with the customer service, rates and policy coverages provided by Ms Jennifer Hill!"
We responded:
"Thank you for your review! We are happy to have you with us and thankful Jennifer was able to assist you! "
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Terre Schriver

July 12, 2025

5  out of  5
rating by Terre Schriver
"I have recently begun working with Jennifer HIll at Ken Jones's office, and have found her to be friendly, extremely helpful and knowledgable. Very happy with my experience so far."
We responded:
"Thank you for your review! We are excited to have you with our office and thankful to have been able to help you! "
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Dennis Walters

July 8, 2025

5  out of  5
rating by Dennis Walters
"The agent was very knowledgeable and very helpful in the transfer of my policy, I couldn’t ask for better service."
We responded:
"Thank you for your review! We are excited to have you with our office and enjoyed visiting with you today!"
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Joe Evans

July 8, 2025

5  out of  5
rating by Joe Evans
"Ken Jones and his staff are the Best! We have been them for over 30 years. Once I find a team like Ken’s, I stick with them. I don’t even bother to shop around."
We responded:
"Thank you for your review! We appreciate your loyalty and are thankful we have been able to help the last 30+ years! "
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Butch Evans

July 3, 2025

5  out of  5
rating by Butch Evans
"Fantastic experience with Jennifer Hill. She went above and beyond to ensure my assets were covered with a comprehensive and competitively priced policy."
We responded:
"Thank you for your review! Jennifer is a great asset to our team and we are thankful she was able to help you! "
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Lori Tatum

June 25, 2025

5  out of  5
rating by Lori Tatum
"Customer Service is excellent! They helped me with everything I needed!"
We responded:
"Thank you for your review! So thankful we were able to help!"
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Sandy Madison

June 23, 2025

5  out of  5
rating by Sandy Madison
"Ken has taken care of my insurance for 15 years. They do an excellent job for me."
We responded:
"Thank you for your 5-star review! Thank for allowing us to help over the past 15 years!"
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Cristina Cruz

June 23, 2025

5  out of  5
rating by Cristina Cruz
"Sam has always helped me in every way he can. Always kind and very polite."
We responded:
"Thank you for your 5-star review! We are thankful to have Sam on our team! "
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Steven Le

May 28, 2025

5  out of  5
rating by Steven Le
"It was a very pleasant experience working with Jennifer on my homeowners and auto insurance. She was friendly and knowledgeable. I couldn't be happier with how everything turned out."
We responded:
"Thank you for your review! We are happy to have you with us! Jennifer is a great asset to our team, and we are thankful she was able to assist you! "
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James Tatum

May 28, 2025

5  out of  5
rating by James Tatum
"Great experience and very nice people."
We responded:
"Thank you for your review! We are thankful to have been able to assist you! "
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Dave Thornton

May 13, 2025

5  out of  5
rating by Dave Thornton
"Jennifer Hill is persistent and competent agent. She kept checking with me for years on my renewal dates to see if I wanted to switch to State Farm. This year it happened. State Farm’s rate ended up being much better than where I was. I’m glad to be with State Farm now."
We responded:
"Thank you for your review! We are so excited to have you with us at Ken Jones State Farm! "
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Robin Coumbe

April 30, 2025

5  out of  5
rating by Robin Coumbe
"Jennifer is great!! Very friendly and she knows her stuff! So glad I joined the Ken Jones family"
We responded:
"Thank you for your review! We are happy to have you with us and thankful Jennifer was able to assist you! "
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Meka Smith

April 30, 2025

5  out of  5
rating by Meka Smith
"Marcy is fantastic! Talking to her was like talking to family."
We responded:
"Thank you for your review! We are thankful for Marcy and her ability to help others! "
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Sharon Thompson

April 29, 2025

5  out of  5
rating by Sharon Thompson
"I recently had the pleasure of working with Ms. Jennifer Hill. She was absolutely amazing. I want to thank her for her professionalism providing excellent service, patience, and consideration of my insurance needs. Always, available to answer questions and help in any way she possibly can. Thank you again....I am a very satisfied customer. Sharon T Smith"
We responded:
"Thank you for your review! We are thankful Jennifer was able to help you! We are thankful to have her on our team! "
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Vicki Jones

April 28, 2025

5  out of  5
rating by Vicki Jones
"Sam Mathis was very helpful and very patient in explaining my insurance options, helping me to find what could work best for me! Thanks, Sam!"
We responded:
"Thank you for your review! We are lucky to have Sam on our team and thankful he was able to assist you! "
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Sherlyn Haley

April 28, 2025

5  out of  5
rating by Sherlyn Haley
"Several years ago, I changed insurance companies from State Farm to a competitor. Knowing that I will get professional, personal service from Sam Mathis, I am strongly considering coming back to State Farm. Sam is personable and knowledgeable, and is one of the best agents I’ve had the pleasure to work with"
We responded:
"Thank you for your review! We are thankful to have Sam on our team and of course would love to have you back with us! "
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Cameron Jones

March 28, 2025

5  out of  5
rating by Cameron Jones
"Excellent experience!"
We responded:
"Thank you for your 5-star review! "
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Nicholas McKee

March 25, 2025

5  out of  5
rating by Nicholas McKee
"The best customer service I have ever had with an insurance company. Sam Mathis was very patient with me as I considered my options as he guided me through the daunting task of setting up insurance. The help I received from Sam Mathis was a game changer!"
We responded:
"Thank you for your review! Sam is a great asset to our team and our customers. Thankful he was able to help you! "
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Alexis S

March 11, 2025

5  out of  5
rating by Alexis S
"Marcy Ellis went above and beyond getting our insurance set up. She took the time to explain very thoroughly the break down of our coverage. Insurance has always been hard to understand for me, but she explained it very clear and was very patient with me. I would recommend Marcy to anyone who is seeking insurance so they can get the same experience I did. Thank you Marcy for your time and help! :)"
We responded:
"Thank you for your review! Insurance is definitely hard to understand. We are thankful to have Marcy on our team to help explain everything in an easy way! "
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Stevie Mozingo

February 25, 2025

5  out of  5
rating by Stevie Mozingo
"I had the pleasure of working with Sam Mathis, his customer service skills were amazing. He was very helpful and o definitely recommend him!! Thank you Sam Mathis"
We responded:
"Thank you for your review! We are thankful for Sam and thankful he was able to help you! "